General Terms and Conditions

I. Scope, Contracting Party

(1) The following terms and conditions of sale and delivery apply to all orders placed by consumers (hereinafter referred to as "Buyer") via the online shop operated at {{SHOP_URL}} with

Neuerburg Wein-Kultur & Tourismus GmbH
Wolfgang Neuerburg (Managing Director)
Bahnhofstraße 2
54317 Kasel
Phone: 0651 9950088
Email: info@weinhaus-neuerburg.de
Register Court: District Court Wittlich
Registration Number: HR B 40250
VAT Identification Number: DE 249477827

(hereinafter referred to as "Seller", "we" or "us").

(2) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (§ 13 BGB).

(3) The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. This choice of law only applies to consumers to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(4) The contract language is German.

(5) We only deliver within Germany.

II. Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order (invitatio ad offerendum).

(2) By clicking the "Buy" button ("Order with payment" or similar) in the final step of the ordering process, the Buyer submits a binding offer to conclude a purchase contract. Before submitting the order, the Buyer can correct the information at any time using standard keyboard and mouse functions. Additionally, all entries are displayed in a confirmation window before the binding order and can be corrected there again.

(3) After submitting the order, the Buyer receives an automatically generated order confirmation via email, in which the Buyer's order is listed again. This automatic order confirmation merely documents that the order has been received by us and does not constitute acceptance of the contract offer.

(4) The contract is only concluded when we accept the Buyer's offer through an explicit order confirmation or by delivering the goods. Acceptance takes place within five (5) working days after receipt of the order. If no acceptance occurs within this period, the offer is deemed rejected; in this case, the Buyer is no longer bound by their offer.

(5) We store the contract text and send the Buyer the order data as well as these GTC including instructions on withdrawal via email. The current GTC can also be viewed at /terms.

III. Prices and Payment Terms

(1) All prices are final prices in Euro and include the applicable statutory VAT. Shipping costs are added and shown separately during the ordering process.

(2) The prices displayed in the online shop at the time of the order apply.

(3) The Buyer can choose between the payment methods offered in the checkout. The available payment methods are displayed to the Buyer during the ordering process.

(4) Payment processing is handled by the payment service provider Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland). The terms of use of Stripe apply additionally.

(5) The purchase price is due immediately upon conclusion of the contract, unless otherwise specified by the chosen payment method.

(6) The Buyer is only entitled to offset if their counter-claim has been legally established, recognized by us, or is undisputed, or has a close synallagmatic relationship with the main claim. The Buyer is only entitled to a right of retention if it is based on claims from the same contractual relationship.

IV. Delivery, Shipping and Shipping Costs

(1) Delivery is made exclusively within Germany to the delivery address provided by the Buyer.

(2) Shipping costs are shown separately in the ordering process and are to be borne by the Buyer, unless otherwise expressly agreed. Current shipping costs can be viewed at /shipping-payment.

(3) Unless otherwise stated in the online shop, the delivery time within Germany is generally three (3) to five (5) working days from the conclusion of the contract or, in the case of prepayment, from the receipt of the purchase price in our account.

(4) We ship the goods with {{VERSANDDIENSTLEISTER}}. By placing the order, the Buyer agrees that we may pass on their email address to the shipping service provider for the purpose of shipment tracking and notification. This consent can be revoked at any time by email to riesling@ruwerwein.de; shipment notification will then no longer be possible. Standard shipping service provider: UPS.

(5) The risk of accidental loss and accidental deterioration of the goods only passes to the Buyer upon handover of the goods to the Buyer.

V. Retention of Title

The delivered goods remain our property until the purchase price has been paid in full.

VI. Warranty

(1) Statutory warranty rights apply. The warranty period for delivered goods is two (2) years from receipt of the goods.

(2) For used items (e.g., wine collections, second-hand rarities), the warranty period is, by way of derogation, one (1) year from receipt of the goods.

(3) For older wines (generally over 15 years), age-related changes such as a lowered fill level, slight cork discoloration, or minor label discoloration may occur. These are typical characteristics of wine and do not constitute a defect within the meaning of § 434 BGB. For wines older than 15 years, a fill level of "Top Shoulder" is considered normal; for wines older than 25 years, a fill level of "High Shoulder" is considered normal. Upon request, we will provide the Buyer with information about the fill level and bottle condition before sale.

(4) Defects must be reported to us immediately after their discovery.

(5) In the event of a defect, the Buyer is initially entitled to supplementary performance. As part of supplementary performance, the Buyer can choose between remedying the defect or delivery of a non-defective item. If supplementary performance fails, the Buyer is entitled to statutory rights (withdrawal, reduction, damages).

VII. Liability

(1) We are liable without limitation for intent and gross negligence, for culpable injury to life, limb or health, for claims under the Product Liability Act, for the assumption of a guarantee, as well as for maliciously concealed defects.

(2) In the event of a slightly negligent breach of essential contractual obligations (so-called cardinal duties), our liability is limited to the contract-typical, foreseeable damage. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the Buyer may regularly rely.

(3) Otherwise, our liability—regardless of the legal basis—is excluded.

VIII. Protection of Minors, Age Verification

(1) We sell alcoholic beverages exclusively to persons who have reached the age of 18 (§ 9 JuSchG).

(2) By placing the order, the Buyer confirms that they have reached the age of 18.

(3) Through a reliable process with personal identity and age verification, we ensure that only adults receive our products. The shipping service provider hands over the goods exclusively to the purchaser personally after successful age verification.

IX. Mandatory Food Information (LMIV) and Wine

(1) The mandatory information for our wines required under the Food Information Regulation (LMIV, EU Regulation No. 1169/2011) and Regulation (EU) 2021/2117—especially information on allergens (e.g., sulfites), nutritional values, and ingredients—is available on the respective product detail page of the online shop or is provided via an electronic link (e.g., QR code) stored there.

(2) The Buyer is requested to take note of this information before concluding the contract, particularly with regard to any allergies or intolerances.

X. Data Protection

Information on the processing of personal data can be found in our privacy policy at /privacy.

XI. Dispute Resolution

We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act (VSBG).

XII. Final Provisions

(1) Should a provision of these GTC be or become ineffective, the effectiveness of the remaining provisions shall remain unaffected. The statutory regulation shall replace the ineffective provision.

(2) If the Buyer does not have a general place of jurisdiction in Germany or in a member state of the European Union, or if they have moved their domicile or habitual residence out of the scope of application after the conclusion of the contract, or if their domicile or habitual residence is unknown at the time the action is filed, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is our registered office.

Note: You can find the cancellation policy as well as the model withdrawal form at /withdrawal.

As of: 15.05.2026